FAQ

Frequently Asked Questions

Where do your products ship from? To bring you the most innovative concealment decor at the best possible value, we partner with specialized global fulfillment centers. Your order will ship directly from the facility that currently houses your specific piece.

How long will it take to receive my order? Because our items range from intricate wall shelves to heavy-duty lift-top tables, standard shipping typically takes 7 to 15 business days after a 1 to 3 day processing period. You will receive a tracking number via email as soon as your order is dispatched so you can follow its journey.

Will my furniture require assembly? To ensure safe transit and keep shipping completely free, most of our larger furniture pieces (like our coffee tables) will arrive flat-packed and require some assembly. All necessary hardware and straightforward instructions are included in the box.

What if my item arrives damaged? We stand behind the quality of our pieces. If your item arrives damaged or defective in transit, please email us immediately at [Insert Your Store Email Here] with clear photos of the damage and the packaging. We will cover the return shipping and arrange for a prompt replacement or refund.

Can I return an item if I just change my mind? Yes, we accept returns within 30 days of delivery if the item is unused, unassembled, and in its original packaging. Please note that for buyer's remorse returns, the customer is responsible for the return shipping costs. Please see our full Return Policy for details.